Your Privacy Matters at na88

Who We Are

na88 is an online casino and sports betting platform accessible at na88.io. The platform is operated for the benefit of players based in Bangladesh and provides a range of services including live casino games, slot games, sports betting markets covering cricket BPL, T20, and IPL fixtures, and instant BDT payment processing via bKash, Nagad, Rocket, and Upay.

In the context of this Privacy Policy, "na88", "we", "us", and "our" refer to the operator of na88.io. "Player", "user", "you", and "your" refer to any individual who registers an account, accesses the platform, or otherwise interacts with na88.io in any capacity.

This Privacy Policy applies to all personal data collected through the na88.io website, mobile-optimised browser experience, and any communications you have with our support team, including live chat and email correspondence sent to [email protected].

Information We Collect

na88 collects personal data in the following categories, depending on the nature of your interaction with the platform:

2.1 Registration Data

When you create a na88 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and the username and password you select for your account. This data is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification Data

As part of our account verification and anti-money laundering (AML) procedures, na88 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address and, where applicable, evidence of ownership of the payment method you use to deposit funds. This data is collected only when required and is processed securely.

2.3 Financial Transaction Data

When you make a deposit or request a withdrawal, na88 records the transaction details including the payment method used (for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or City Bank), the BDT amount, the date and time of the transaction, and the transaction reference number. We do not store full payment account credentials — sensitive payment details are handled directly by our payment partners under their own security and privacy frameworks.

2.4 Platform Usage Data

na88 automatically collects technical and behavioural data when you access the platform. This includes your IP address, device type, browser type and version, operating system, session duration, pages visited, games played, wagers placed, and bet outcomes. This data is used to deliver the platform service, detect fraud, and improve the user experience.

2.5 Communications Data

If you contact na88 support via email or live chat, we retain a record of that communication including the content of the message, the date and time it was sent, and any supporting information you provided. These records are kept to resolve disputes, improve service quality, and maintain an accurate history of account-related support interactions.

2.6 Promotional Preferences

If you opt in to receiving promotional communications from na88, we record that preference and associate it with your account. You may withdraw this consent at any time by contacting [email protected].

How We Use Your Information

na88 uses the personal data described in Section 2 for the following purposes:

na88 does not use personal data for automated decision-making processes that produce legal or similarly significant effects on players without human review. Responsible gaming alerts and fraud flags generated by our systems are always reviewed by a member of the na88 team before any account action is taken.

Legal Basis for Processing

na88 processes personal data on the following legal bases:

• Contractual necessity: Processing your registration data, identity verification data, and financial transaction data is necessary to fulfil our contractual obligations to you as a registered na88 account holder. Without this processing, we cannot create or maintain your account or process your deposits and withdrawals.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Legitimate interests: na88 processes platform usage data and communications data on the basis of legitimate interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring. We have assessed that these legitimate interests do not override the rights and freedoms of individual players.
• Legal obligation: Certain processing activities — particularly those related to anti-money laundering (AML) procedures, identity verification record-keeping, and transaction monitoring — are carried out because they are required by applicable legal and regulatory obligations. na88 cannot waive or modify these requirements on the basis of a player's request.

Sharing Your Information

na88 does not sell, rent, or trade player personal data to third-party advertisers, data brokers, or marketing organisations. Your data is shared with third parties only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction data is shared with the payment service provider you have selected (such as bKash, Nagad, Rocket, or Upay) solely to process the transaction. Each payment partner operates under its own privacy policy and is responsible for the security of data within its own systems.
• Identity verification services: Where na88 uses a third-party identity verification provider to confirm a player's identity or age, the relevant identity document data is shared with that provider for the sole purpose of completing the verification check. Results are returned to na88 and the underlying document data is not retained by the provider beyond the verification process.
• Game content providers: Technical session data (such as player session tokens) is shared with third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe to deliver their games within the na88 platform. These providers do not receive personally identifiable player data such as your name, NID, or BDT transaction history.
• Legal and regulatory authorities: na88 may be required to disclose player data to relevant authorities in connection with a legal investigation, court order, anti-money laundering enquiry, or other binding legal requirement. In such cases, data will be disclosed only to the extent required and only after appropriate legal review.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of na88's business, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer before their data is subject to a different privacy policy.

Cookies and Tracking Technologies

na88.io uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to remember your session, preferences, and activity across visits.

na88 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preferences, and ensure the security of your account. These cookies cannot be disabled without preventing you from using the platform.
• Performance and analytics cookies: These cookies collect aggregated, anonymised data about how players use na88.io — for example, which pages are visited most frequently and how long players spend on different sections. This information helps na88 identify areas for improvement. No personally identifiable data is captured by these cookies.
• Functionality cookies: These cookies remember choices you make on the platform, such as your preferred game view or display settings, so that you do not need to re-enter preferences on each visit.
• Targeting and preference cookies: Where you have given consent, these cookies allow na88 to deliver promotional content that is relevant to your gaming interests and activity patterns on the platform. You may withdraw consent for these cookies at any time by contacting [email protected].

Most web browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies will affect your ability to use certain features of the na88 platform, including staying logged in during a session.

Data Retention

na88 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymised data is retained for analytical purposes, it no longer constitutes personal data and is not subject to this Privacy Policy.

Your Data Rights

As a player on the na88 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact na88 support at [email protected] with a clear description of your request. We will acknowledge your request within two (2) business days and provide a substantive response within ten (10) business days.

Please note that certain rights are subject to exceptions. For example, na88 cannot erase financial transaction records that it is legally required to retain for anti-money laundering compliance purposes, even if you request erasure. Where a right cannot be exercised in full, na88 will explain the reason clearly in its response to your request.

Data Security

na88 implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and na88.io, ensuring that your personal and financial information cannot be intercepted in transit.
• AES-256 encryption for sensitive data stored in na88's databases, including identity verification documents and financial records.
• Role-based access controls that restrict internal access to personal data on a strict need-to-know basis. Staff who do not require access to player data to fulfil their job function are not granted access.
• Regular internal security reviews and vulnerability assessments of the na88 platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to systems that process personal data.
• Secure deletion procedures ensuring that expired data is permanently and irreversibly removed from na88's systems.

While na88 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, na88 will notify impacted account holders promptly and take all necessary remedial action.

Players are equally responsible for maintaining the security of their own na88 account. This includes choosing a strong, unique password, not sharing login credentials with any third party, and contacting na88 support immediately at [email protected] if they suspect that their account has been accessed without authorisation.

Children and Minors

The na88 platform is strictly intended for adults aged 21 years and above. na88 does not knowingly collect personal data from any individual under the age of 21. Age verification is performed as a mandatory step during the account registration process, and additional identity document verification may be requested at any time to confirm that an account holder meets the minimum age requirement.

If na88 becomes aware that personal data has been collected from an individual who does not meet the minimum age threshold, the account will be immediately suspended, all associated data will be reviewed, and any real-money balance will be returned to the payment source used, pending investigation. The account will not be reinstated.

If you believe that a minor may have registered an account on na88.io using false age information, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved as quickly as possible.

Third-Party Links and Services

The na88 platform may contain references to third-party services, including payment partners such as bKash, Nagad, and Rocket, and game content providers such as Evolution Gaming, Pragmatic Play, and Spribe. While these services are accessible through or in connection with na88.io, they operate under their own independent privacy policies and data handling practices.

na88 is not responsible for the privacy practices of any third-party service. When you interact directly with a third-party service — for example, when completing a payment transaction through bKash — your data is subject to that provider's privacy policy rather than this one. We encourage you to review the privacy policies of any third-party services you use in connection with your na88 account.

Changes to This Privacy Policy

na88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made — particularly those that affect how we collect, use, or share personal data — we will notify registered players by email to the address associated with their na88 account at least seven (7) days before the changes take effect.

The effective date shown at the top of this document will always reflect the date of the most recent revision. Non-material changes such as typographical corrections or minor clarifications may be made without advance notice, though the effective date will still be updated to reflect the revision.

Continued use of the na88 platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the revised Privacy Policy, you should cease using the platform and may request account closure in accordance with the Account Management provisions in na88's Terms and Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way na88 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by a dedicated member of our team and will receive a substantive response within five (5) business days.

Privacy and Data Enquiries:
Email: [email protected]
Platform: na88.io — Bangladesh's Premier Online Casino & Sports Betting Platform
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

When submitting a data rights request, please include your registered account username and a description of the specific right you wish to exercise or the concern you wish to raise. This will allow our team to locate your records quickly and respond to your request without unnecessary delay.